Terms & Conditions

These terms and conditions ("Terms") govern your use of flowersofruncorn.co.uk (the "Site") and your purchase of products from Flowers Of Runcorn Ltd ("we," "our," or "us"). By accessing or using the Site, and/or making a purchase, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not access the Site or make any purchases.

Delivery

  1. Delivery Options: We offer delivery options for our flower products. The soonest delivery available is the next day from the date of purchase.

  2. Delivery Timeframe: While we strive to ensure timely delivery, please note that delivery times are approximate and may vary due to factors beyond our control, such as traffic conditions and weather.

  3. Specific Flower Requests: Customers may request specific types of flowers; however, availability cannot be guaranteed. If a requested flower is unavailable, it will be substituted with a similar flower of equal or greater value.

  4. Colour Variations: All flowers will be arranged according to your chosen colour preferences. Please note that arrangements may contain a mixture of whites or greens, depending on availability and floral arrangement design.

Ordering and Payments

  1. Order Confirmation: Upon placing an order, you will receive an email confirmation with details of your order.

  2. Payment: Payment for orders must be made in full at the time of purchase. We accept payment via the methods provided on the Site.

  3. Order Changes: Orders cannot be cancelled once placed. However, changes to orders may be accommodated by contacting us directly via phone. We will endeavour to accommodate changes where possible, subject to the order status and preparation stage.

Refunds and Returns

  1. Refunds: Refunds will only be issued if the delivered product is unsatisfactory or does not meet the expected standards. Customers must contact us within 24 hours of delivery to request a refund. Refunds will be processed via the original method of payment.

  2. Returns: Due to the perishable nature of our products, we do not accept returns. However, if you are dissatisfied with your order, please contact us within 24 hours of delivery, and we will work to resolve the issue.

Intellectual Property

  1. Site Content: All content on the Site, including text, images, graphics, and logos, is the property of Flowers Of Runcorn Ltd and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

Limitation of Liability

  1. Exclusion of Liability: To the fullest extent permitted by law, we disclaim all liability for any loss or damage arising out of or in connection with your use of the Site or your purchase of products from us.

Changes to Terms

  1. Modification: We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms, please contact us at flowersofruncornshop@gmail.com.